Digital Banking & Customer Care Specialist

HSBC; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Healt h & Wellbeing benefits

Employer Pension

Job summary

HSBC is seeking a Universal Banker in the United Kingdom to deliver outstanding service, educate customers on digital platforms, and support financial inclusion. You will be the first point of contact in branch, handling enquiries with a personalised, friendly and efficient approach.

Training is provided in-branch; the role offers a 35-hour week with Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, a starting salary of £27,200 and a discretionary annual bonus.

Qualifications

• Excellent communication and empathetic customer engagement.
• Ability to own customer inquiries from start to resolution.
• Resilience in a continuously changing environment.
• Strong interpersonal skills to build rapport with customers.

Responsibilities

• Be the first point of contact in the Branch Customer Service Team and address individual needs with an exceptional customer experience.
• Educate customers on HSBC digital services and fraud awareness to promote safe banking.
• Identify customers in vulnerable situations and determine the best support path.
• Assist customers with more complex banking needs to ensure they feel supported in their choices.

Skills

Excellent communication

Empathy

Ownership of inquiries

Resilience

Job description

HSBC is seeking a Universal Banker in the United Kingdom to deliver outstanding service, educate customers on digital platforms, and support financial inclusion. You will be the first point of contact in branch, handling enquiries with a personalised, friendly and efficient approach.

Training is provided in-branch; the role offers a 35-hour week with Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, a starting salary of £27,200 and a discretionary annual bonus.