Branch Banker – Customer Experience Champion

HSBC Group; Salisbury; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Over six weeks’ holiday

Perks at Work

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Descripción de la vacante

HSBC Group in Salisbury is seeking an Universal Banker to deliver outstanding in-branch customer service, handling transactions accurately and guiding customers on self-service devices and HSBC digital platforms. You will work a 35-hour week, with training provided and opportunities to support other branches as needed.

The role emphasizes strong communication, empathy, and a proactive approach to helping customers get the most from HSBC’s services, with a discretionary annual bonus and

Formación

• Excellent communication skills enabling effective conversations with customers.
• Ability to engage customers and show empathy in a busy branch.
• Willingness to learn HSBC self-service devices and digital platforms.

Responsabilidades

• Provide face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with high accuracy.
• Educate customers on HSBC self-service devices and digital platforms.
• Collaborate with the branch team to improve workflows and processes.

Conocimientos

Excellent communication

Customer focus

Conversation skills

Descripción del empleo

HSBC Group in Salisbury is seeking an Universal Banker to deliver outstanding in-branch customer service, handling transactions accurately and guiding customers on self-service devices and HSBC digital platforms. You will work a 35-hour week, with training provided and opportunities to support other branches as needed.

The role emphasizes strong communication, empathy, and a proactive approach to helping customers get the most from HSBC’s services, with a discretionary annual bonus and