Customer Experience Banker: Digital Help & Fraud Awareness

HSBC Holdings plc

Cambridge

On-site

GBP 24,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Over six weeks holiday

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Market-leading pension contribution

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Job summary

HSBC Holdings plc in Cambridge is seeking a Universal Banker to deliver outstanding customer experiences and educate customers on HSBC digital services. You will identify vulnerable customers and support those with complex banking needs, working as a key member of the branch customer service team.

The role is full-time with training provided; a starting salary of £27,000 for 35 hours per week plus a discretionary performance bonus, and benefits including generous holiday, pension, and employee

Qualifications

Demonstrate excellent communication skills enabling you to engage in effective conversations, build connections and show empathy to customers.
Ability to own customer enquiries through to resolution with a personalised, friendly and efficient service.
Be resilient to a changing environment and able to support customers through complex needs.

Responsibilities

Be the first point of contact for customers in branch and understand their needs to deliver outstanding service.
Educate customers about HSBC digital services and fraud awareness.
Identify customers in vulnerable situations and determine how to support them.
Assist customers with more complex banking needs to ensure they feel supported in their choices.