In-Branch Banking Advisor — Community-Focused

Unstoppably Nationwide

Norwich

On-site

GBP 21,000 - 30,000

Part time

7 days ago

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Benefits offered by this job

25 days holiday per year

Private medical insurance

Pension

Life assurance

Volunteer days

Job summary

Nationwide in the United Kingdom is hiring Customer Representatives in Norwich to support customers in branch, phone, and online channels. You will help with everyday transactions, answer queries, and guide customers to banking services and digital tools that simplify managing money.

Face-to-face banking matters as we keep branches open and accessible. No banking experience is required, but a passion for customer service, patience and strong communication will help you thrive in a fast-paced,

Qualifications

Experience or a passion to work in a customer service environment will help you thrive.
You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
You stay calm under pressure and adapt quickly to changing priorities.

Responsibilities

Welcome customers into the branch and understand their needs.
Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
Guide customers through banking products and services that are right for them.
Work with colleagues in a busy branch environment to deliver excellent service.
Follow processes, spotting issues and escalating concerns to protect customers and Nationwide.
Help keep face-to-face banking meaningful and accessible on the high street.