Branch Banking Advisor: Customer Experience

Description This; Walkden; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing benefits

Volunteer days

Job summary

Nationwide is seeking a Customer Representative to support customers in branch, over the phone and online in Manchester. You will handle everyday transactions, answer queries and guide customers to banking services and digital tools.

The role is full-time, 35 hours per week, with a 45-minute commute to the branch. You’ll be part of a local branch team, contributing to a service that keeps branches open and accessible in communities across the region.

Qualifications

• Welcome customers and assess their needs to provide trusted, friendly help with banking.
• Handle a range of transactions and queries accurately, keeping security and fairness in mind.
• Guide customers through banking products and digital services that suit their goals.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with banking.
• Handle transactions and queries accurately while prioritising customer security and fairness.
• Guide customers to products and services that fit their circumstances and help them manage money confidently.

Skills

Customer service

Digital tools

Communication

Cash handling

Job description

Nationwide is seeking a Customer Representative to support customers in branch, over the phone and online in Manchester. You will handle everyday transactions, answer queries and guide customers to banking services and digital tools.

The role is full-time, 35 hours per week, with a 45-minute commute to the branch. You’ll be part of a local branch team, contributing to a service that keeps branches open and accessible in communities across the region.