Branch Banking Customer Advisor

Nationwide; Hounslow; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health and wellness

Volunteer days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

London top up £2,093 per annum

Job summary

Nationwide in the United Kingdom is seeking a Customer Representative to support customers in person, over the phone and online, handling everyday transactions and guiding customers toward banking services and digital tools. The role emphasizes helpful, clear guidance to make managing money easier and is based in the Hounslow area.

This full-time position (35 hours per week) offers training and a local community-focused environment, with interviews planned to build a Talent bank in the area.

Qualifications

• You don’t need banking experience, but customer service experience helps.
• Able to adapt in a fast-paced branch environment.

Responsibilities

• Welcome customers into the branch and offer trusted, friendly help with their banking.
• Handle transactions and queries accurately while keeping customer needs, security and fairness in mind.
• Guide customers through banking products and services to manage their money confidently.
• Work with colleagues to deliver excellent customer service, even at peak times.
• Follow processes and escalate concerns to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street.

Job description

Nationwide in the United Kingdom is seeking a Customer Representative to support customers in person, over the phone and online, handling everyday transactions and guiding customers toward banking services and digital tools. The role emphasizes helpful, clear guidance to make managing money easier and is based in the Hounslow area.

This full-time position (35 hours per week) offers training and a local community-focused environment, with interviews planned to build a Talent bank in the area.