In-Branch Banking Advisor

Virgin Money UK PLC; Stornoway; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + buy up to 10 days

Wellhub health & wellness

Volunteering up to 2 days/year

Training & development

Annual bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Virgin Money in Stornoway is hiring a Customer Consultant to support customers in branch and over the phone. You will handle everyday transactions, answer queries, and guide customers to digital tools that simplify managing money.

This permanent, full-time role (35 hours/week) includes training and a strong focus on customer-first service. Nationwide integration brings a comprehensive benefits package and a positive workplace culture.

Qualifications

• No banking experience required, though customer service experience helps.
• Ability to listen, be patient and guide customers clearly.
• Comfortable using technology and digital banking tools.
• Strong interpersonal and teamwork skills.

Responsibilities

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Help customers get the most from our digital services, making banking easier, simpler and more accessible
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers
• Above all, you'll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Skills

Customer service

Communication

Digital skills

Job description

Virgin Money in Stornoway is hiring a Customer Consultant to support customers in branch and over the phone. You will handle everyday transactions, answer queries, and guide customers to digital tools that simplify managing money.

This permanent, full-time role (35 hours/week) includes training and a strong focus on customer-first service. Nationwide integration brings a comprehensive benefits package and a positive workplace culture.