Part-Time Branch Banking Advisor – Empower Customers

Nationwide; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Wellbeing/health support

Pension plan

Volunteer days

Job summary

Nationwide is seeking a Customer Consultant for our Virgin Money branch in Rutherglen, Scotland. This permanent part-time role is 21 hours per week (Tue, Wed, Fri). You will welcome customers, process transactions, and guide them toward digital banking tools, delivering friendly, helpful service in a busy branch.

You’ll work with colleagues to ensure secure, fair banking and provide clear guidance on product options, helping customers manage their money with confidence.

Qualifications

• Experience in customer service is helpful.
• Ability to handle everyday banking transactions accurately.
• Comfort with using digital banking tools and guidance.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted help with banking.
• Handle transactions and queries accurately while prioritising security and fairness.
• Help customers use digital services to make banking easier and more accessible.
• Guide customers through products and services to manage their money confidently.
• Collaborate with team in a busy branch to maintain excellent service.

Skills

Customer service

Cash handling

Communication skills

Digital literacy

Education

Experience in customer service

Tools

Digital banking platforms

Job description

Nationwide is seeking a Customer Consultant for our Virgin Money branch in Rutherglen, Scotland. This permanent part-time role is 21 hours per week (Tue, Wed, Fri). You will welcome customers, process transactions, and guide them toward digital banking tools, delivering friendly, helpful service in a busy branch.

You’ll work with colleagues to ensure secure, fair banking and provide clear guidance on product options, helping customers manage their money with confidence.