Customer Service - Senior Personal Banker (12 months)

NatWest Group; Stornoway; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

NatWest Group Benefits

33 days annual leave pro rata

Retirement fund contribution

Job summary

NatWest Group in Stornoway is seeking a Customer Service Personal Banker to be the first point of contact in our branch network, delivering outstanding service as customers manage their finances. You will complete routine banking requests, discuss products, and identify opportunities to assist customers, while staying accurate and compliant.

Training will lead to a Foundation Certificate in Responsible Banking.

Qualifications

• Excellent customer service and communication skills.
• Ability to work accurately under pressure and meet branch goals.
• Proactive in identifying customer needs and offering solutions.

Responsibilities

• Provide frontline banking support and handle routine requests (payments, balances, transfers).
• Explain banking channels and services to customers.
• Identify opportunities to introduce simple financial products and coordinate with teams.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

Foundation Certificate in Responsible Banking

Job description

Join us as a Customer Service Personal Banker in Stornoway

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• We’re offering this role for a period of 12 months
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £28,475, pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.