Part-Time Banking Advisor: Impactful Customer Support

Nationwide; Preston; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday per year

Health & well-being benefits

Paid volunteering up to 2 days a year

Training & development

Annual bonus potential

Private medical insurance

Job summary

Nationwide, through its Virgin Money Preston branch, is seeking a Customer Consultant to assist customers in person and over the phone. This part-time role (26 hours per week) involves everyday banking transactions, guiding customers to digital tools, and delivering trusted guidance with a friendly, service-first approach.

You will work in a busy branch environment, supporting customers with care and clarity, and collaborating with colleagues to ensure positive experiences across branch and

Qualifications

• Experience in a customer service environment is helpful.
• Comfortable using digital tools and technology.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle transactions and queries accurately while keeping customers' needs and security in mind.
• Help customers get the most from digital services and guided banking products.
• Work with colleagues to deliver excellent customer service, even at peak times.
• Follow processes and escalate concerns to protect customers.

Skills

Customer service

Digital savvy

Communication

Team player

Job description

Nationwide, through its Virgin Money Preston branch, is seeking a Customer Consultant to assist customers in person and over the phone. This part-time role (26 hours per week) involves everyday banking transactions, guiding customers to digital tools, and delivering trusted guidance with a friendly, service-first approach.

You will work in a busy branch environment, supporting customers with care and clarity, and collaborating with colleagues to ensure positive experiences across branch and