Part-Time Banking Customer Consultant

Virgin Money UK PLC; Preston; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance 25 days

Private medical insurance

Annual bonus

Competitive pension

Job summary

Virgin Money UK PLC in Preston seeks a Customer Consultant to support customers on-site and over the phone. The role focuses on handling everyday banking transactions, answering queries, and guiding customers to digital tools that simplify money management.

Part-time, 26 hours per week, with pro rata salary. Training begins with an initial three-week period; Nationwide integration supports a comprehensive benefits package.

Qualifications

• Experience or enthusiasm for customer service is valued.
• Ability to assist customers in person and over the phone.
• Comfort with using digital tools to support banking customers.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Help customers use digital banking services and tools.
• Guide customers toward appropriate banking products and services.
• Collaborate with branch colleagues to deliver good service.
• Follow processes and escalate issues to protect customers.

Skills

Customer service

Communication

Digital literacy

Teamwork

Job description

Virgin Money UK PLC in Preston seeks a Customer Consultant to support customers on-site and over the phone. The role focuses on handling everyday banking transactions, answering queries, and guiding customers to digital tools that simplify money management.

Part-time, 26 hours per week, with pro rata salary. Training begins with an initial three-week period; Nationwide integration supports a comprehensive benefits package.