Senior Implementation Associate, UK

Attentive; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading marketing technology company is seeking a proactive Solutions Associate in London to support the SMB and Mid-Market Sales Team. You will manage account onboarding and collaborate on projects to enhance customer engagement. Ideal candidates have over 1 year of experience in marketing software, are technically skilled, and possess a strong organizational mindset. Join us to help brands create personalized consumer experiences through advanced marketing strategies.

Qualifications

• 1+ years experience in marketing software for e-commerce and retail companies.
• Technical aptitude and passion for Attentive technology platform.
• Familiarity with common design best practices.

Responsibilities

• Manage critical account on-boarding steps for new Mid-Market/SMB account sign-ups.
• Collaborate on projects to drive business outcomes including launching email customers.
• Identify solutions for automating steps in the onboarding process.

Skills

Experience in marketing software for e-commerce

Technical aptitude

Familiarity with design best practices

Self-starter mindset

Organizational skills

Job description

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

Attentive is looking for a proactive Solutions Associate to support our SMB and Mid-Market Sales Team. This role will report into the Manager, UK Implementation and will work alongside Implementation Consultants to deliver a scaled implementation experience optimized for time to value.

What You\'ll Accomplish

• Manage critical account on-boarding steps for new Mid-Market/SMB account sign-ups
• Collaborate on projects to drive business outcomes including launching email customers and increasing existing customer product adoption
• Work directly with MM Sales & CS teams to increase launch efficiency
• Build creatives for Attentive Opt-in Units
• Collaborate with AEs on technical components of account onboarding
• Serve as a technical resource for AEs during sales process
• Identify solutions for automating steps in the onboarding process
• Make strategic recommendations to improve onboarding sequence to drive customer value during the free trial

Your Expertise

• 1+ years experience in marketing software for e-commerce and retail companies
• Technical aptitude and passion for Attentive technology platform
• Familiarity with common design best practices
• Self-starter, entrepreneurial mindset
• Strong track record of performance and organized

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers\' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAK_E, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company\'s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.