Impactful Work Coach: Help People Build Careers

Department for Work and Pensions (DWP); South Shields; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers across the United Kingdom. Roles are available in several locations with on-site duties and opportunities to travel or relocate as needed.

As a Work Coach you will provide tailored guidance to claimants, advising on job search actions, benefits, and progression into work through face-to-face, digital, and telephone channels. You will work within DWP estate to deliver compassionate, outcome-focused service.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers across the United Kingdom. Roles are available in several locations with on-site duties and opportunities to travel or relocate as needed.

As a Work Coach you will provide tailored guidance to claimants, advising on job search actions, benefits, and progression into work through face-to-face, digital, and telephone channels. You will work within DWP estate to deliver compassionate, outcome-focused service.