Impactful Assessments Officer - Crisis Support

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Employer pension contribution

Wellbeing support

TOIL scheme

Training and development opportunities

Supportive workplace

Job summary

Citizens Advice 1066 is seeking an Assessment Officer to join our Crisis Payments Service. You will assess applications, make evidence-based decisions and help residents access support to improve financial resilience.

The role is based in offices in Bexhill and St Leonards-on-Sea, 37 hours per week, permanent contract. A compassionate, organised individual with strong communication is needed to support local people facing hardship.

Qualifications

• Experience in assessment, casework or customer support.
• Ability to make balanced, evidence-based decisions.
• Excellent communication and interpersonal skills.
• Understanding safeguarding and confidentiality.
• Organised and able to manage priorities.

Responsibilities

• Assess applications against eligibility criteria.
• Conduct client assessment interviews.
• Make award recommendations.
• Identify safeguarding concerns and escalate as needed.
• Maintain accurate records and case information.
• Signpost and refer clients to additional support services.
• Collaborate with local partners and stakeholders.

Skills

Assessment

Interviewing

Decision making

Communication

safeguarding awareness

Job description

Citizens Advice 1066 is seeking an Assessment Officer to join our Crisis Payments Service. You will assess applications, make evidence-based decisions and help residents access support to improve financial resilience.

The role is based in offices in Bexhill and St Leonards-on-Sea, 37 hours per week, permanent contract. A compassionate, organised individual with strong communication is needed to support local people facing hardship.