Assessment Officer (Citizens Advice 1066)

East Sussex County Council; St Leonards; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

31 days annual leave (pro rata) and OH

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

Supportive and inclusive workplace

Job summary

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service. This role is at the heart of delivering emergency financial support to residents experiencing hardship.

You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience. We offer 31 days annual leave pro rata for part-time, employer pension contribution, wellbeing

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Excellent communication and interpersonal skills.
• Understands safeguarding and confidentiality.
• Organised and able to manage competing priorities.

Responsibilities

• Assessing applications against eligibility criteria.
• Conducting client assessment interviews.
• Making award recommendations.
• Identifying safeguarding concerns and escalating where required.
• Maintaining accurate records and case information.
• Signposting and referring clients to additional support services.
• Working closely with local partners and stakeholders.

Skills

Assessment

Casework

Customer support

Interviewing

Communication

Safeguarding

Confidentiality

Organisation

Job description

Salary: £26,471 per annum (Pro-rata if part time)

Contract type: Permanent

Working pattern: Full-time

Closing date: Friday 16 October 2026

Interview date: To be announced

Who to contact if you have a query: [e-mail]

Make a real difference to local people facing financial hardship

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.

This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.

What you'll be doing:

• Assessing applications against eligibility criteria
• Conducting client assessment interviews
• Making award recommendations
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

We're looking for someone who:

• Has experience in assessment, casework, customer support or interviewing
• Can make balanced and evidence-based decisions
• Has excellent communication and interpersonal skills
• Understands safeguarding and confidentiality
• Is organised and able to manage competing priorities
• Enjoys helping people through challenging situations

Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

Please note: We do not accept CVs.

ABOUT US

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.