Crisis Payments Assessor: Drive Financial Help Safeguards

East Sussex County Council; St Leonards; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

31 days annual leave (pro rata) and OH

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

Supportive and inclusive workplace

Job summary

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service. This role is at the heart of delivering emergency financial support to residents experiencing hardship.

You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience. We offer 31 days annual leave pro rata for part-time, employer pension contribution, wellbeing

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Excellent communication and interpersonal skills.
• Understands safeguarding and confidentiality.
• Organised and able to manage competing priorities.

Responsibilities

• Assessing applications against eligibility criteria.
• Conducting client assessment interviews.
• Making award recommendations.
• Identifying safeguarding concerns and escalating where required.
• Maintaining accurate records and case information.
• Signposting and referring clients to additional support services.
• Working closely with local partners and stakeholders.

Skills

Assessment

Casework

Customer support

Interviewing

Communication

Safeguarding

Confidentiality

Organisation

Job description

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service. This role is at the heart of delivering emergency financial support to residents experiencing hardship.

You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience. We offer 31 days annual leave pro rata for part-time, employer pension contribution, wellbeing