Assessment Officer

Citizens Advice BANES; St Leonards; On-site; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice 1066 in the UK is seeking a compassionate Assessment Officer to join our Crisis Payments Service. You will assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support.

You will maintain accurate records, signpost clients to additional services and work closely with local partners and stakeholders. Experience in assessment, casework or customer support is desirable; safeguarding and confidentiality are essential.

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Excellent communication and interpersonal skills.
• Understands safeguarding and confidentiality.

Responsibilities

• Assessing applications against eligibility criteria.
• Identifying safeguarding concerns and escalating where required.
• Maintaining accurate records and case information.
• Signposting and referring clients to additional support services.
• Working closely with local partners and stakeholders.

Job description

Apply before 11.59pm on 16 October 2026.

Job summary

Salary £26,471 per annum, pro-rata if part-time

Make a real difference to local people facing financial hardship

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.

This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.

What you'll be doing

• Assessing applications against eligibility criteria
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

We're looking for someone who:

• Has experience in assessment, casework, customer support or interviewing
• Can make balanced and evidence-based decisions
• Has excellent communication and interpersonal skills
• Understands safeguarding and confidentiality
• Is organised and able to manage competing priorities
• Enjoys helping people through challenging situations

Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Training and development opportunities