Remote Benefits & Financial Support Officer

Civic Recruitment Limited; Walthamstow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced DBS

Hybrid work pattern

Job summary

Civic Recruitment Limited seeks a Benefits Support Officer for a 4-month contract with a local authority in Walthamstow. The role focuses on Crisis Support Payments, Housing-related payments, and safeguarding, with emphasis on assisting residents in financial hardship.

You will engage residents by phone, assess needs, and provide budgeting advice, while coordinating with Housing Benefits, Council Tax Support, and debt prevention services.

Qualifications

• Experience working in a Benefits, Revenues, or financial support environment.
• Experience supporting vulnerable customers or those in financial hardship.
• Proven ability to manage caseloads and deliver outcomes within deadlines.

Responsibilities

• Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
• Make timely, well-reasoned decisions, prioritising urgent and vulnerable cases.
• Ensure all awards are fully assessed, verified, and recorded.
• Identify and escalate safeguarding concerns where appropriate.
• Proactively engage with residents (primarily via telephone) to assess financial needs.
• Identify opportunities to increase household income, including benefit entitlement and grants.
• Support residents in reducing expenditure through budgeting, utility savings, and debt management.
• Provide tailored, holistic financial advice based on individual circumstances.
• Refer residents to appropriate internal teams and external agencies (e.g., debt advice services and voluntary organizations).

Skills

Caseload management

Benefit payments processing

Resident engagement

Financial advice

Education

Qualification in Benefits/Finance/Public Services

Job description

Civic Recruitment Limited seeks a Benefits Support Officer for a 4-month contract with a local authority in Walthamstow. The role focuses on Crisis Support Payments, Housing-related payments, and safeguarding, with emphasis on assisting residents in financial hardship.

You will engage residents by phone, assess needs, and provide budgeting advice, while coordinating with Housing Benefits, Council Tax Support, and debt prevention services.