Assessment Officer

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Employer pension contribution

Wellbeing support

TOIL scheme

Training and development opportunities

Supportive workplace

Job summary

Citizens Advice 1066 is seeking an Assessment Officer to join our Crisis Payments Service. You will assess applications, make evidence-based decisions and help residents access support to improve financial resilience.

The role is based in offices in Bexhill and St Leonards-on-Sea, 37 hours per week, permanent contract. A compassionate, organised individual with strong communication is needed to support local people facing hardship.

Qualifications

• Experience in assessment, casework or customer support.
• Ability to make balanced, evidence-based decisions.
• Excellent communication and interpersonal skills.
• Understanding safeguarding and confidentiality.
• Organised and able to manage priorities.

Responsibilities

• Assess applications against eligibility criteria.
• Conduct client assessment interviews.
• Make award recommendations.
• Identify safeguarding concerns and escalate as needed.
• Maintain accurate records and case information.
• Signpost and refer clients to additional support services.
• Collaborate with local partners and stakeholders.

Skills

Assessment

Interviewing

Decision making

Communication

safeguarding awareness

Job description

Assessment Officer

Job summary

Salary

£26,471 per annum, pro-rata if part-time

Location

Bexhill and St Leonards-on-Sea offices

Workplace

Office based

Contract

Permanent

Hours per week

37

About the role

Make a real difference to local people facing financial hardship

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.

This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.

What you'll be doing

• Assessing applications against eligibility criteria
• Conducting client assessment interviews
• Making award recommendations
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

We're looking for someone who:

• Has experience in assessment, casework, customer support or interviewing
• Can make balanced and evidence-based decisions
• Has excellent communication and interpersonal skills
• Understands safeguarding and confidentiality
• Is organised and able to manage competing priorities
• Enjoys helping people through challenging situations
• Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace