Crisis Payments Assessor – Safeguarding & Support

Hastings Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days annual leave

Employer pension

Wellbeing support

TOIL scheme

Training & development

Inclusive workplace

Job summary

Citizens Advice 1066 is seeking an Assessment Officer to support our Crisis Payments Service. You will assess applications, make evidence-based decisions and help clients access wider support to build financial resilience.

You’ll conduct interviews, maintain records, identify safeguarding concerns and signpost to additional services while working with local partners to deliver practical guidance.

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Ability to make balanced, evidence-based decisions.
• Knowledge of safeguarding and confidentiality protocols.

Responsibilities

• Assessing applications against eligibility criteria
• Conducting client assessment interviews
• Making award recommendations
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

Skills

Assessment

Casework

Customer support

Interviewing

Job description

Citizens Advice 1066 is seeking an Assessment Officer to support our Crisis Payments Service. You will assess applications, make evidence-based decisions and help clients access wider support to build financial resilience.

You’ll conduct interviews, maintain records, identify safeguarding concerns and signpost to additional services while working with local partners to deliver practical guidance.