Assessment Officer

Hastings Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days annual leave

Employer pension

Wellbeing support

TOIL scheme

Training & development

Inclusive workplace

Job summary

Citizens Advice 1066 is seeking an Assessment Officer to support our Crisis Payments Service. You will assess applications, make evidence-based decisions and help clients access wider support to build financial resilience.

You’ll conduct interviews, maintain records, identify safeguarding concerns and signpost to additional services while working with local partners to deliver practical guidance.

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Ability to make balanced, evidence-based decisions.
• Knowledge of safeguarding and confidentiality protocols.

Responsibilities

• Assessing applications against eligibility criteria
• Conducting client assessment interviews
• Making award recommendations
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

Skills

Assessment

Casework

Customer support

Interviewing

Job description

• Salary: £26,471 per annum, pro-rata if part-time
• Organisation or group name: Citizens Advice 1066
• Location: Offices in St Leonards and Bexhill
• Does this role take place in an accessible location or building: Yes
• Deadline: 16 October, 2026

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.This role is at the heart of delivering emergency financial support to residents experiencing hardship.

You’ll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.

What you’ll be doing

• Assessing applications against eligibility criteria
• Conducting client assessment interviews
• Making award recommendations
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

We’re looking for someone who:

• Has experience in assessment, casework, customer support or interviewing
• Can make balanced and evidence-based decisions
• Has excellent communication and interpersonal skills
• Understands safeguarding and confidentiality
• Is organised and able to manage competing priorities
• Enjoys helping people through challenging situations

Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

As one of the first points of contact for our clients, you’ll play an important role in ensuring people can access the support they need. From managing enquiries and appointments to maintaining accurate records and supporting projects, no two days will be the same.

You’ll work with people from a variety of backgrounds, delivering practical advice and guidance that helps them make informed financial decisions and access the support available to them.