Crisis Payments Assessment Specialist

Citizens Advice BANES; St Leonards; On-site; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice 1066 in the UK is seeking a compassionate Assessment Officer to join our Crisis Payments Service. You will assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support.

You will maintain accurate records, signpost clients to additional services and work closely with local partners and stakeholders. Experience in assessment, casework or customer support is desirable; safeguarding and confidentiality are essential.

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Excellent communication and interpersonal skills.
• Understands safeguarding and confidentiality.

Responsibilities

• Assessing applications against eligibility criteria.
• Identifying safeguarding concerns and escalating where required.
• Maintaining accurate records and case information.
• Signposting and referring clients to additional support services.
• Working closely with local partners and stakeholders.

Job description

Citizens Advice 1066 in the UK is seeking a compassionate Assessment Officer to join our Crisis Payments Service. You will assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support.

You will maintain accurate records, signpost clients to additional services and work closely with local partners and stakeholders. Experience in assessment, casework or customer support is desirable; safeguarding and confidentiality are essential.