Imaging Medical Secretary | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK healthcare provider is looking for a Medical Secretary for the Imaging Department in Milton Keynes. The role involves providing high-quality secretarial support to the Radiologists, handling appointments, and maintaining patient confidentiality. The ideal candidate will have excellent communication skills, experience in administrative roles, and a patient-focused approach. Join a dynamic team at a University Teaching Hospital and advance your career in healthcare.

Qualifications

• Experience working effectively in a team and with the public.
• Ability to communicate effectively with various stakeholders.
• Understanding and adherence to patient confidentiality standards.

Responsibilities

• Provide secretarial support and administrative assistance to Radiologists.
• Handle appointments and manage correspondence efficiently.
• Ensure a high-quality patient-focused service.

Skills

Excellent communication skills

Teamwork

Customer care standards

Confidentiality

Tact and persuasion

Job description

Overview

Medical Secretary, Imaging Department. Hours: 37.5 per week. All MKUH roles will be considered for flexible working.

Responsibilities

• Provide an efficient and effective secretarial service to the Radiologists in the Imaging department.
• Work as part of a secretarial team and provide general administrative support to the department.
• Provide a high-quality support to the consultant radiologists, specialty doctors in radiology and advanced reporting practitioners to facilitate smooth running of imaging department.
• Undertake a full range of secretarial duties including typing reports and correspondence, dealing with telephone/e-mail enquiries, arranging appointments and supporting ongoing and new clinical imaging workloads.
• Gain understanding of national and local imaging standards and targets and be proactive in ensuring that imaging and the Trust can deliver a service that meets the standards and targets that have been set.
• Provide a considerate, patient-focused service in all dealings with patients and with staff around the hospital and throughout the whole healthcare system.

Requirements and expectations

• Excellent communication skills. Enjoy working as part of a team and ideally have experience of working with the public. A flexible approach to the needs of the department is essential.
• Adhere to the organisation’s standards of customer care. Welcome visitors and deal with clients in a confidential and sensitive manner, including face to face, via e-mail or over the phone; may require tact, persuasion and negotiation skills to exchange information relating to appointments/admissions.
• Receive enquiries courteously and efficiently, take messages and ensure they are passed on to the appropriate person. Communicate effectively with staff and clients within partner agency organisations in a confidential and sensitive manner (GPs, healthcare professionals, hospital departments and referral centres).
• Behave in accordance with the Trust's values of compassion, striving for excellence, respecting diversity, integrity; listen and support others.
• Maintain patient confidentiality in accordance with local and Trust policies; familiarity with Data Protection Act and related policies.
• DBS check may be required for new employees. The post is subject to an initial probationary period of six months, extendable up to 12 months.

Organisation and context

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. We are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. Further investment is underway, including the construction of Oak Wards and the Women and Children’s Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH. For further information about Milton Keynes please visit Milton Keynes.

Additional information

Interview date: 02/10/2025

We care We communicate We collaborate We contribute. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9% (NHS Survey, 2024).

Advert closes: This advert closes on Thursday 25 Sep 2025.