Identity & Access Manager - IAM Governance (Hybrid)

National Highways; Patchway; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

National Highways is recruiting a Senior Identity Manager to lead Identity and Access Management (IAM) across the organisation. You will ensure validated, authorised access for users and systems and oversee service performance, incident resolution, and supplier management.

You will drive governance and policy enforcement, transition systems into IAM governance frameworks, and support a secure, high-performing digital environment.

Qualifications

• Experience delivering IAM services across large organisations.
• Knowledge of identity policies and access management.
• Experience or knowledge of ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensures services are delivered effectively, meet quality expectations, and provide value to users and stakeholders
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture
• Experience in managing or providing maintenance of live technology services.
• Experience of supplier management, ideally a technology service provider, including performance reporting, action tracking and identification of remediation.
• Experience or knowledge of systems that provide or manage access controls.
• Knowledge of change management processes.
• Experience of providing or managing first and second-line support of operational services administration or use of support tools such as ServiceNow.

Skills

Identity & Access Management

Supplier management

Incident management

ServiceNow

Job description

National Highways is recruiting a Senior Identity Manager to lead Identity and Access Management (IAM) across the organisation. You will ensure validated, authorised access for users and systems and oversee service performance, incident resolution, and supplier management.

You will drive governance and policy enforcement, transition systems into IAM governance frameworks, and support a secure, high-performing digital environment.