Senior Identity Analyst - IAM Lead (Hybrid)

National Highways; West of England; Hybrid; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

National Highways is seeking a Senior Identity Analyst to strengthen IAM services and security across the organisation. You will oversee identity governance, access controls, and service delivery, ensuring identities are validated and managed in line with policies and regulatory requirements.

The role leads on complex incident resolution, performance improvement, and onboarding of systems into Identity Governance and Privileged Access Management frameworks.

Qualifikationen

• Experience managing or supporting IAM technologies.
• Experience operating and improving live technology services.
• Proficient with ServiceNow and similar ticketing/tools.
• Strong stakeholder communication and collaboration.
• Understanding of change management practices.

Aufgaben

• Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes.
• Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements.
• Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health.
• Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements.
• Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues.
• Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets.

Kenntnisse

IAM technologies

Security operations

ServiceNow

Live technology services

Stakeholder communication

Tools

ServiceNow

Jobbeschreibung

National Highways is seeking a Senior Identity Analyst to strengthen IAM services and security across the organisation. You will oversee identity governance, access controls, and service delivery, ensuring identities are validated and managed in line with policies and regulatory requirements.

The role leads on complex incident resolution, performance improvement, and onboarding of systems into Identity Governance and Privileged Access Management frameworks.