ICT Technician - Site IT Support & Training

Brimble Hill School; Salisbury; On-site; GBP 23,000 - 32,000; Full time

Job summary

Brunel Academies Trust is seeking an ICT Technician to provide high-quality technical support across our sites. You will be the primary ICT contact for your assigned site, delivering excellent customer service and supporting staff with devices, networks, and Microsoft 365.

You will handle first and second-line support, manage assets and security updates, and contribute to maintaining a robust ICT infrastructure.

Qualifications

• GCSE Maths and English grade 4-9 (A-C) or equivalent

Responsibilities

• Provide first and second-line ICT support for hardware, software, networking, telephony, and Microsoft technologies.
• Resolve issues relating to operating systems, devices, printers, phones, servers, and storage solutions.
• Manage and maintain ICT equipment across assigned sites.
• Install, configure, and deploy software and hardware.
• Support hardware and software implementation projects, including testing and deployment.
• Maintain the ICT asset database and software inventory.
• Ensure operating systems, anti-virus protection, and security updates are maintained and compliant.
• Manage filtering and monitoring systems across Trust and managed sites.
• Take ownership of ICT repairs and hardware lifecycle management.
• Maintain Active Directory and user accounts, ensuring accurate onboarding and offboarding processes.
• Manage Microsoft 365 services, including SharePoint permissions and administration.
• Create and deploy software packages where required.
• Liaise with third-party suppliers and support providers.
• Support Trust-wide MIS systems.
• Manage and prioritise support tickets, ensuring agreed internal SLAs are consistently met.

Education

GCSE Maths and English grade 4-9 (A-C) or equivalent

Job description

Brunel Academies Trust is seeking an ICT Technician to provide high-quality technical support across our sites. You will be the primary ICT contact for your assigned site, delivering excellent customer service and supporting staff with devices, networks, and Microsoft 365.

You will handle first and second-line support, manage assets and security updates, and contribute to maintaining a robust ICT infrastructure.