ICT Technician

eTeach UK Limited; Salisbury; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

CPD opportunities

Brunel Perks

Carefirst counselling

Excellent pension scheme

Free on-site parking

Annual pay progression

Continuous Service date honoured

Job summary

Brunel Academies Trust is seeking a proactive ICT Technician to provide first and second-line support across multiple sites. You will manage hardware, software, and networks, ensuring security updates and asset inventories are kept up to date.

Training users and delivering ICT inductions are also key responsibilities. You will work closely with staff, maintain Active Directory and Microsoft 365 services, and liaise with third-party suppliers to ensure timely resolution of issues and adherence to

Qualifications

• Provide first and second-line ICT support across sites.
• Maintain ICT asset database and software inventory.
• Ensure operating systems, antivirus, and security updates are maintained.
• Deliver ICT inductions and training materials.
• Manage Microsoft 365 services including admin tasks.

Responsibilities

• Provide first and second-line support for hardware, software, networking, and Microsoft technologies.
• Resolve issues relating to operating systems, devices, printers, phones, servers, and storage solutions.
• Liaise with third-party suppliers and support providers.
• Manage and prioritise support tickets to meet SLAs.

Skills

End-user support

Microsoft 365

Active Directory

Security updates

Customer service

Training delivery

Tools

SharePoint

Windows OS

Printers/Devices

Networking basics

Device management

Job description

Join Our TeamWe are looking for a proactive and customer-focused ICT Technician to provide high-quality technical support across our sites. This is an exciting opportunity for an experienced IT professional who enjoys working directly with end users, solving technical challenges, and helping to maintain a secure and effective ICT environment. The successful candidate will play a key role in ensuring ICT systems remain up to date, employees are fully supported and trained in the use and care of devices, and all IT support requests are managed within agreed service levels. You will be the primary ICT contact for your assigned site, building strong relationships with staff while delivering excellent customer service.

About the Role

As an ICT Technician, you will be part of a multi-disciplinary IT team, supporting computers, laptops, mobile devices, printers, networks, Microsoft 365 environments, and business-critical systems. You will provide first and second-line support, manage ICT assets, support cybersecurity initiatives, and contribute to the development and maintenance of our ICT infrastructure. You will also be responsible for delivering ICT inductions, creating training materials, and ensuring employees have the knowledge and confidence to use technology effectively and safely.

Key Responsibilities

• Provide first and second-line support for hardware, software, networking, telephony, and Microsoft technologies.
• Resolve issues relating to operating systems, devices, printers, phones, servers, and storage solutions.
• Manage and maintain ICT equipment across assigned sites.
• Install, configure, and deploy software and hardware.
• Support hardware and software implementation projects, including testing and deployment.
• Maintain the ICT asset database and software inventory.
• Ensure operating systems, anti-virus protection, and security updates are maintained and compliant.
• Manage filtering and monitoring systems across Trust and managed sites.
• Take ownership of ICT repairs and hardware lifecycle management.
• Maintain Active Directory and user accounts, ensuring accurate onboarding and offboarding processes.
• Manage Microsoft 365 services, including SharePoint permissions and administration.
• Create and deploy software packages where required.
• Liaise with third-party suppliers and support providers.
• Support Trust-wide MIS systems.
• Manage and prioritise support tickets, ensuring agreed internal SLAs are consistently met.

Training

It is important to us to ensure you feel valued and supported. Full training appropriate to the role will be provided.

Benefits

• Support on continuous professional development (CPD) opportunities
• Brunel Perks – exclusive discounts on a range of products and retailers from cinema tickets, food shopping and holidays
• Carefirst – impartial counselling service in person, by video call or phone as well as a citizen’s advice function for advice and support on personal or professional queries
• Excellent pension scheme
• Free on-site parking
• Annual pay progression opportunities
• Continuous Service date honoured

Safeguarding Statement

Brunel Academies Trust is committed to Safeguarding and promoting the welfare of children and young people (CYP) and expect all staff and volunteers to share this commitment. Appointment is subject to a Disclosure and Barring Service check, references and medical clearance. All references will be obtained prior to interview in line with Safer Recruitment and KCSIE, and further references may be sought as deemed necessary.

Diversity and Inclusion

Brunel Academies Trust is dedicated to the vision of having a diverse workforce and is committed to building a team that reflects diversity from the communities it serves. We value the contributions of all colleagues from a wide range of backgrounds and actively seek to promote an environment which is free from discrimination and harassment; which at the same time supports fair promotion and cultural acceptance.

Equality

Under the provision of the Equality Act 2010, Brunel Academies Trust welcomes applications from everyone and operates a recruitment process that is fair and does not discriminate against or disadvantage anyone because of their age, pronouns preference, disability, gender reassignment status, marriage or civil partnership status, pregnancy, paternity or maternity, race or nationality, religion or belief, sex or sexual orientation. We are proud to be a Disability Confident employer.