Hub ICT Technician

E-ACT National Team – Bristol Hub; West of England; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

LGPS or TPS pension

Life cover (3x pensionable pay)

31 days annual leave

Cycle to Work scheme

Employee Assistance Programme

Job summary

E-ACT National Team – Bristol Hub in Bristol is seeking a Hub ICT Technician to support reliable ICT systems for staff and students and to keep operations running smoothly. You will deliver user support, manage assets and contribute to effective teaching and day-to-day activities.

Based in Bristol Hub, you will join a trusted network across England, benefiting from a strong pension, generous annual leave, and ongoing professional development.

Qualifications

• 5 GCSEs (or equivalent) including English and Mathematics at Grade 4/C or above.
• Recognised ICT qualification or equivalent demonstrable experience.
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure.
• Ability to design and set up spreadsheets and databases.
• Strong problem-solving and fault-finding skills, with the ability to identify root causes and implement effective solutions.

Responsibilities

• Operate the ICT Helpdesk effectively, responding to and resolving support requests within agreed service timescales.
• Maintain accurate inventories and asset registers for hardware, software, cabling, consumables and network/documentation.
• Provide first-line and second-line support for ICT-related queries, escalating issues to third-party suppliers where appropriate.
• Promote Equality, Diversity and Inclusion within the team and wider organisation.

Skills

ICT support

Workload planning

Spreadsheet design

Problem-solving

Fault-finding

Education

GCSEs including English & Maths

ICT qualification or demonstrable experience

Job description

Job Title: Hub ICT Technician

Location: Bristol Hub (South)

Join us in Opening Minds, Opening Doors!

Are you ready to step into a rewarding role within one of our dynamic national teams? Whether your expertise lies in Finance, Estates, IT, Operations, or People, we believe in harnessing innovation and collaboration to drive excellence across our trust. We are excited to welcome passionate professionals who want to make a meaningful impact.

Our national teams play a vital role in supporting academies across England. You’ll join a dedicated network that helps shape the educational experience of thousands of children - because their success is at the heart of everything we do.

We are looking for a motivated and enthusiastic Hub ICT Technician to join our team, helping to deliver reliable and efficient ICT systems and provide comprehensive technical support to academy staff and students. You will play a key role in keeping technology running smoothly and supporting effective teaching, learning and day-to-day operations.

Key responsibilities

• Operating the ICT Helpdesk effectively, responding to and resolving support requests within agreed service timescales.
• Maintaining accurate and up-to-date inventories and asset registers for hardware, software, cabling, consumables and network/system documentation.
• Providing first-line and second-line support for ICT-related queries, escalating issues to third-party suppliers where appropriate.
• Working in accordance with E-ACT's policies and commitments relating to Equality, Diversity and Inclusion, promoting a positive and inclusive environment for all.

Pay range

• NJC SCP 12-16
  (£29,542 - £31,525)
• Full Time (37 hours)
• Permanent

Qualifications and Skills

• 5 GCSEs (or equivalent) including English and Mathematics at Grade 4/C or above.
• Recognised ICT qualification or equivalent demonstrable experience.
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure.
• Ability to design and set up spreadsheets and databases.
• Strong problem-solving and fault-finding skills, with the ability to identify root causes and implement effective solutions.

What are we about?

Join a trust that is going places!

We are proud to lead system-wide change both locally and nationally, providing sector-wide support while transforming futures. Most recently, E-ACT was named Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of our people-first culture and relentless drive for excellence.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk

Benefits

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack for more information.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.