IT Support Technician

St Joseph Catholic Multi Academy Trust; Liverpool; On-site; GBP 24,000 - 34,000; Full time

Job summary

St Joseph Catholic Multi Academy Trust is seeking an IT Support Technician to help manage, install, maintain and secure the curriculum ICT network across Trust sites. You will support staff and pupils, ensure availability and security of hardware and software, and help maximise teaching and learning through reliable ICT services.

Working with the Head of IT, you will implement the Trust ICT strategy, maintain asset records, manage the helpdesk, set up audio-visual equipment for events, and

Qualifications

• Willingness to work towards relevant qualifications as appropriate.
• Willingness to undertake training in systems implemented by the Trust.
• Experience dealing with stakeholders at all levels.
• Experience of ICT-related problem solving.
• Ability to manage priorities in a pressurised environment whilst meeting deadlines.
• Ability to articulate technical ideas to non-technical people clearly.
• Commitment to providing the best possible outcomes for young people and supporting the Trust values.

Responsibilities

• Proactive checks to ensure curriculum infrastructure is fit for purpose and ready to deliver high-quality teaching.
• Act as IT Support Technician for schools within the Trust and complete daily tasks while supporting the Trust network.
• Maintain up-to-date asset records and school documentation.
• Provide technical problem solving on hardware and software issues to staff when required.
• Ensure ICT equipment meets health and safety requirements and classroom needs.
• Set up and operate AV equipment, laptops, and conferencing gear for Trust events.

Skills

ICT support

Stakeholder handling

Problem solving

Hardware knowledge

Software installation

Training staff

Job description

As IT Support Technician, you will assist with themanagement, installation, maintenance, availability and security of thecurriculum and administrative ICT network, including the hardware and softwareinfrastructure.

Role Purpose:

• Themaintenance and provision of ICT technical support and services within theMulti Academy Trust.
• Tosupport the use of ICT through maintenance of software, hardware andrelated equipment, and providing support to staff and pupils to ensureadministration and learning outcomes are maximised.
• Providetraining and coaching for staff to upskill and enable access to systems tomaximise student learning and improve delivery whilst reducing workloadfor staff.
• Inconjunction with the Trust Head of IT, plan and implement the Trusts ICTstrategy and service provision, including managing many aspects of ICTtechnical support.
• Focuson availability of technology of systems, security and connectivityissues.
• Manageall devices and associated infrastructure within school ensuring eachchild has access to a fully functioning effective learning device.

Key Responsibilities and Accountabilities:

• Throughproactive checks, ensure that all areas of the curriculum facinginfrastructure are fit for purpose and ready to deliver a high-qualityteaching experience.
• Actas IT Support Technician for any school within the Trust ensuring alldaily tasks are completed while supporting the running of the Trustnetwork.
• Takeresponsibility for the upkeep and cleanliness of IT storage. Maintain upto date asset system and update school documentation regularly.
• Undertakeany repairs as required, seeking assistance from the Senior IT SupportTechnician and technical colleagues when necessary.
• Providetechnical problem solving on hardware and software issues to staff whererequired.
• Ensurethat ICT equipment and workstations meet the requirements of health andsafety legislation.
• Instructclassroom-based employees in the use of software and hardware to helpdeliver high quality teaching and learning.
• Managethe helpdesk and tickets, update in a timely manner and elevate wherenecessary.
• Installand maintain computer hardware, clients, laptops, audio/visual equipmentand peripherals.
• Travelto any site within the Trust to assist in the resolution of issues asrequired by the Senior IT support technician or Head of IT.
• Setup and take down audio visual equipment, laptops and conferencingequipment when booked and assist in the running of Trust events.
• Changepasswords and manage network access as directed by the policies of theTrust and as requested by the Head of IT.
• Softwareinstallation, maintenance and upgrading in line with the schooldevelopment policy. Including deployment of workstation images wherenecessary.
• Tokeep abreast of technological developments and encourage the use of ICT atall levels. Ensure stock levels of spares and consumables are maintainedand that you liaise effectively with both internal and externalstakeholders.
• Managestaff and student accounts and, where necessary, add new members of theschool community and organise the archiving of user materials from schoolleavers before removal of their user accounts.
• Tobe aware of all Trust policies relating to the role and carry out theresponsibilities detailed therein.
• Supportinternal stakeholders with the technical elements of the Trust MIS systemand liaise with external stakeholders as required.
• Workwith the Trusts in-house catering team and other stakeholders to ensurethat the cashless catering system fit for purpose.

Training and development

• Supportstaff inductions in relation to ICT equipment.
• Maintainappropriate levels of training in the role, keeping up to date with newinitiatives and developments in ICT.
• Attendevents and training required.
• Identifyingtraining needs and help to deliver training for staff as needed to operateICT systems.

Data Protection

• Adhereto the Trust's data protection policies and processes.
• Reportany data breach of the academy's ICT acceptable use policy to theacademy's Data Protection Lead.

We are looking for someone who:

• Hasa willingness to work towards relevant qualifications as appropriate.
• Hasa willingness to undertake training in systems implemented by the Trust.
• Hasexperience dealing with stakeholders at all levels.
• Hasexperience of ICT-related problem solving.
• Canmanage priorities in a pressurised environment whilst meeting agreeddeadlines, timescales and targets.
• Holdsthe ability to articulate technical ideas to non-technical people, bothverbal and written, and where required in an effective non-technical way.
• Sharesour commitment to providing the best possible outcomes for young peopleand supporting the mission and values of the Trust.