IT Support Engineer

ICT Solutions; Reading, Wokingham, Basingstoke; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Inspired ICT Solutions Ltd is seeking an IT Support Engineer to provide responsive IT support to primary schools across Berkshire, North Hampshire and South Oxfordshire. You will work mainly from home during term time, with on-site visits as needed during school holidays.

Reporting to the IT Support Team Leader, you will manage tickets, install and configure computers and Microsoft 365, and ensure safeguarding and GDPR compliance. A full UK driving licence and enhanced DBS check are required.

Qualifications

• Proven IT support experience, preferably in education or MSP.
• Clear written and verbal communication with technical and non-technical users.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritise, meet deadlines and work independently.
• Excellent documentation of issues and resolutions.
• Full UK driving licence and willingness to travel.

Responsibilities

• Provide friendly IT support to teachers, pupils and school staff.
• Diagnose and resolve hardware, software, network, Wi‑Fi and AV issues.
• Install, configure and maintain computers, software, servers and network equipment.
• Administer Microsoft 365 services and school IT systems.
• Manage support tickets and communicate progress to users.
• Complete site visits and assist with installations and upgrades.
• Explain technical issues clearly and safeguard data and GDPR requirements.
• Maintain professional standards and adapt to evolving needs and client requirements.

Skills

IT support

Communication

Troubleshooting

Documentation

Windows

Microsoft 365

Active Directory

DNS

Networking

Driving licence

MDM Lightspeed

MDM Securly

Tools

Autotask PSA

Datto RMM

N-central

Lightspeed

Securly

Job description

IT Support Engineer

Location: Hybrid, Supporting primary schools across Berkshire, North Hampshire and South Oxfordshire.

You must live within our service area, which is in and around Reading, Wokingham and Basingstoke.

Salary: £30,000 - £40,000 per annum

Vacancy Type: Full-time

Inspired ICT Solutions Ltd is looking for an enthusiastic and capable IT Support Engineer to join our growing team. You will provide responsive, practical IT support to primary schools, resolving day-to-day issues and contributing to installations, upgrades and project work.

This is a varied, customer-facing role for someone who enjoys problem-solving, takes ownership and can explain technical matters clearly. During term time, you will work mainly from home, with site visits as required. During school holidays, most work will take place onsite at our schools.

About Inspired ICT

Inspired ICT Solutions Ltd is a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. We provide a broad range of technology, support and project services, and we pride ourselves on being approachable, dependable and willing to go the extra mile for our schools.

What you will do

Reporting to the IT Support Team Leader, you will manage a varied workload of support tickets and projects, working both independently and collaboratively. Your responsibilities will include:

• Provide friendly and effective technical support to teachers, pupils, school technicians and senior leaders.
• Diagnose and resolve hardware, software, network, Wi-Fi and audio-visual issues.
• Install, configure and maintain computers, software, servers, network equipment and related technology.
• Administer Microsoft 365 services and school IT systems.
• Manage support tickets, prioritise competing demands and keep users informed of progress.
• Document faults, solutions, configurations and completed work accurately.
• Complete site visits and contribute to planned installations, upgrades and school-holiday projects.
• Explain technical issues in clear, straightforward language.
• Follow safeguarding, data protection and information-security procedures.
• Maintain high professional and ethical standards when representing Inspired ICT.
• Technology and customer needs evolve quickly, so the scope of the role will develop over time. We are looking for someone who is adaptable, curious and committed to continued learning.

Essential experience and skills

• Practical experience providing IT support, ideally in a school, education setting or managed service provider.
• Excellent written and verbal communication skills, with the confidence to work with technical and non-technical users.
• Strong troubleshooting skills and the ability to resolve problems calmly and efficiently.
• Ability to organise priorities, meet deadlines and work independently.
• Attention to detail and accurate technical documentation.
• A customer-focused, patient and helpful approach.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of Microsoft 365, Teams, SharePoint, Entra and Intune.
• Understanding of IP networking and switching, including LAN, WAN, WLAN and VLAN technologies.
• Experience configuring and supporting Wi-Fi systems.
• Understanding of Active Directory, DHCP, DNS and Group Policy.
• Experience administering physical or virtual servers.
• Experience with mobile device management systems, such as Lightspeed or Securly.
• Awareness of safeguarding responsibilities and UK GDPR requirements.
• A full driving licence, access to a suitable car and willingness to travel regularly.
• Ability to complete an enhanced DBS check.

Additional Requirements

• Client Site Readiness: The engineer must be prepared to attend client sites at short notice whenever required, maintaining a flexible and responsive approach to meet business and client needs.
• Company Uniform: Wearing the company-issued uniform is mandatory during working hours and when attending client sites, maintaining a professional appearance and representing the company positively.
• Professional Conduct: The engineer is expected to be punctual, well-presented, and ready to respond to client requirements as needed.

Desirable experience

The following experience would be advantageous but is not essential:

• Relevant IT certifications or experience managing certificates and certificate authorities.
• Ticketing and remote monitoring and management tools, such as Autotask PSA, Datto RMM or N-central.
• Wi-Fi platforms such as Ruckus, Cambium or Ubiquiti.
• Microsoft Intune.
• Microsoft 365 migrations from on-premises Active Directory and file servers.
• Advanced VLAN configuration and traffic management.
• Routers and firewalls.
• Audio-visual equipment, including sound systems, projectors, touchscreens and interactive displays.

Why join Inspired ICT?

We are an open, supportive and approachable small business. We share knowledge, encourage ownership and give colleagues the support and autonomy they need to do their best work. We value straightforward communication, professional development and strong relationships with both colleagues and customers.

We also recognise that some IT work must occasionally take place outside normal hours. Any requirement for out-of-hours work will be discussed and planned wherever possible, and flexibility will be reciprocal.

Safeguarding and pre-employment checks

Because this role involves working in schools, appointment will be subject to an enhanced DBS check, satisfactory references and confirmation of the right to work in the UK.