ICT Support Technician

Randstad Technologies Recruitment; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT recruitment agency is seeking an experienced ICT Support Technician in Poole. You will provide day-to-day technical support and manage Microsoft 365 and Intune environments. This role requires 1-3 years in IT support, with a focus on 1st and 2nd line responsibilities. The position is office-based. Benefits include generous annual holidays, performance bonus, and private healthcare. Ideal candidates will support and optimize Microsoft services, troubleshoot issues, and contribute to IT projects.

Benefits

25 days annual holiday

Birthday off

Annual performance-related bonus

Generous pension scheme

Private healthcare

Enhanced company sick pay

Additional maternity/paternity benefits

Subsidised gym membership

Cycle-to-work scheme

Annual summer and Christmas events

Qualifications

• 1-3 years in an IT support or helpdesk role.
• Proven experience supporting Microsoft 365 environments.

Responsibilities

• Provide 1st and 2nd line technical support across the business.
• Administer and maintain Active Directory and Azure AD accounts.
• Manage devices in Microsoft Intune, including deployment.
• Support Microsoft 365 services like Teams and SharePoint.
• Troubleshoot hardware, software, and networking issues.

Skills

Microsoft 365 support

Active Directory management

1st and 2nd line support

Windows 10/11 support

Device configuration

Networking fundamentals

Tools

Microsoft Intune

VOIP systems

Job description

Job Description - ICT Support Technician

Job Description - ICT Support Technician

We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation.

This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and keen to grow within a cloud-first environment.

This is an office-based position.

About the Organisation

You'll be joining a well-established company with long-standing stability and a modern approach to technology and digital operations.

Benefits

• 25 days annual holiday (rising to 30 with length of service)
• Your birthday off as an extra day's holiday
• Annual performance-related bonus
• Generous pension scheme
• Private healthcare
• Enhanced company sick pay
• Additional maternity / paternity benefits
• Subsidised gym membership
• Cycle-to-work scheme
• Annual summer and Christmas events

Responsibilities

• Provide 1st and 2nd line technical support across the business.
• Administer and maintain Active Directory and Azure AD accounts, permissions, groups, and GPOs.
• Manage devices and policies in Microsoft Intune / MDM, including deployment and configuration.
• Support and optimise Microsoft 365 services such as Teams, SharePoint, OneDrive, and Exchange Online.
• Troubleshoot hardware, software, and networking issues.
• Maintain and support the organisation's VOIP system and end-user setup.
• Manage IT assets, procurement, and lifecycle tracking.
• Support line-of-business applications and liaise with vendors when required.
• Contribute to IT improvement projects and assist in deploying new technologies.
• Keep IT documentation and knowledge bases accurate and up to date.

Experience Required

• 1-3 years in an IT support or helpdesk role.
• Proven experience supporting Microsoft 365 environments.

Technical Skills

• Windows 10 / 11 support and device configuration.
• Knowledge of macOS, iOS, and Android.
• Active Directory and Azure AD management.
• Endpoint management via Microsoft Intune.
• Understanding of networking fundamentals (Wi-Fi, IP, DNS).
• Familiarity with VOIP / telephony administration.

Desirable Skills

• PowerShell scripting or automation experience.
• Understanding of cloud security practices (MFA, Conditional Access).
• Awareness of backup and disaster recovery processes.
• Experience with asset management tools or ticketing systems.
• Any MCP or relevant industry certifications.
• VMware / Hyper-V or other virtualization technologies.
• Networking experience.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business