ICT Support Apprentice: Hands-On Helpdesk & Windows

KAINUU LTD; Birkenhead; On-site; GBP 15,000 - 19,000; Full time

Job summary

KAINUU LTD in Birkenhead is seeking an ICT Support Technician Apprentice to join the busy Service Desk. You will respond to IT support requests, log and update tickets, and troubleshoot hardware, software and connectivity issues while configuring and deploying devices.

The role offers a structured apprenticeship with potential for a permanent full-time position on completion. The training pathway covers Windows and Microsoft 365, password resets, account administration and documentation.

Qualifications

• Strong communication and IT skills.
• Customer care and teamwork are essential.
• Initiative and ability to work with minimal supervision.

Responsibilities

• Respond to incoming IT support requests via phone, email and remote support tools.
• Log, prioritise and update support tickets using the company's helpdesk system.
• Troubleshoot hardware, software and connectivity issues.
• Configure and deploy laptops, desktops and mobile devices.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Assist with password resets, user account administration and access permissions.
• Escalate complex technical issues to senior engineers when required.
• Maintain accurate technical documentation and customer records.
• Carry out system checks and routine maintenance to ensure devices remain operational.
• Deliver excellent customer service while keeping customers updated on the progress of their support requests.

Skills

Communication skills

IT skills

Customer care skills

Team working

Initiative

Job description

KAINUU LTD in Birkenhead is seeking an ICT Support Technician Apprentice to join the busy Service Desk. You will respond to IT support requests, log and update tickets, and troubleshoot hardware, software and connectivity issues while configuring and deploying devices.

The role offers a structured apprenticeship with potential for a permanent full-time position on completion. The training pathway covers Windows and Microsoft 365, password resets, account administration and documentation.