ICT Support Technician Apprentice

KAINUU LTD; Birkenhead; On-site; GBP 15,000 - 19,000; Full time

Job summary

KAINUU LTD in Birkenhead is seeking an ICT Support Technician Apprentice to join the busy Service Desk. You will respond to IT support requests, log and update tickets, and troubleshoot hardware, software and connectivity issues while configuring and deploying devices.

The role offers a structured apprenticeship with potential for a permanent full-time position on completion. The training pathway covers Windows and Microsoft 365, password resets, account administration and documentation.

Qualifications

• Strong communication and IT skills.
• Customer care and teamwork are essential.
• Initiative and ability to work with minimal supervision.

Responsibilities

• Respond to incoming IT support requests via phone, email and remote support tools.
• Log, prioritise and update support tickets using the company's helpdesk system.
• Troubleshoot hardware, software and connectivity issues.
• Configure and deploy laptops, desktops and mobile devices.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Assist with password resets, user account administration and access permissions.
• Escalate complex technical issues to senior engineers when required.
• Maintain accurate technical documentation and customer records.
• Carry out system checks and routine maintenance to ensure devices remain operational.
• Deliver excellent customer service while keeping customers updated on the progress of their support requests.

Skills

Communication skills

IT skills

Customer care skills

Team working

Initiative

Job description

Introduction

Do you enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead.

About the Employer

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

What You'll Do

• Respond to incoming IT support requests via phone, email and remote support tools.
• Log, prioritise and update support tickets using the company's helpdesk system.
• Troubleshoot hardware, software and connectivity issues.
• Configure and deploy laptops, desktops and mobile devices.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Assist with password resets, user account administration and access permissions.
• Escalate complex technical issues to senior engineers when required.
• Maintain accurate technical documentation and customer records.
• Carry out system checks and routine maintenance to ensure devices remain operational.
• Deliver excellent customer service while keeping customers updated on the progress of their support requests.

Training Outcome

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Skills Required

• Communication skills
• IT skills
• Customer care skills
• Team working
• Initiative

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, full-time position.

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED