ICT Apprentice

Back To Work; North Shields; On-site; GBP 15,000 - 18,000; Full time

Job summary

Back To Work in the North East is seeking an IT Helpdesk apprentice to support daily operations and learn IT service management in a hands-on role. You will work alongside the Technical Service Owner, assisting in delivering reliable application support and contributing to a responsive IT helpdesk team.

The role offers variety across tasks and is ideal for a first-time entrant to the industry, with opportunities to gain practical knowledge in service management and ticket handling within a

Qualifications

• Independent and self-motivated with good organizational skills.
• Strong teamwork and communication abilities, written and verbal.
• An eagerness to learn IT helpdesk processes and service management.

Responsibilities

• Assist the Technical Service Owner within Global IT Application support services.
• Help maintain an efficient support service aligned with SLAs and KPIs.
• Review tickets in Service Management and prioritize accordingly.
• Carry out daily operational checks (incidents, requests, problems) as trained.

Skills

Independent skills

Teamwork

Organisational skills

Written and oral communication

Self-motivated

Job description

A long established events company in the North East region has need for an need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and ideal for a 1st time role in the industry.

KEY DUTIES –

• Assisting the Technical Service Owner function as part of the Global IT Application support services
• Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
• Review tickets within Service Management, driving and managing service acceptance using established priorities
• Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated