ICT Apprentice

Back To Work; Ashington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in the North East is seeking an apprentice to support our IT helpdesk. You will gain hands-on experience across incident management, service requests, and daily checks.

This entry-level role is ideal for a motivated individual with good communication and teamwork skills, able to work independently and learn quickly within a busy IT environment.

Based in Ashington, the role offers exposure to SLAs, KPIs and the opportunity to build a career in IT support.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Self-Motivated.

Responsibilities

• Assist the Technical Service Owner within Global IT Application support.
• Support service delivery, meeting SLAs and KPIs.
• Review tickets in Service Management and prioritise accordingly.
• Perform daily operational checks (Incidents, requests & Problems) per training.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

Job description

A long established events company in the North East region has need for an need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and ideal for a 1st time role in the industry.

KEY DUTIES –

• Assisting the Technical Service Owner function as part of the Global IT Application support services
• Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
• Review tickets within Service Management, driving and managing service acceptance using established priorities
• Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated