ICS Planner - Care Coordination & Scheduling

Walsall Council; Walsall; On-site; GBP 33,000 - 36,000; Full time

Job summary

Walsall Council is seeking an ICS Planner to join the Intermediate Care Service in Walsall. The role sits within a multi-disciplinary team operated jointly with Walsall Healthcare NHS Trust and Walsall Adult Social Care.

You will contribute to a contact centre which records referrals to IC and signposts citizens to services, plus frontline rota management enabling timely mobilization of the team across the borough to meet service targets.

Qualifications

• Experience of working in an Adult Social Care.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritize workloads.
• ECDL or relevant IT Qualification.

Responsibilities

• Contribute to the delivery of an integrated and multi-functional team.
• Deliver a contact centre that records referrals to IC and signposts to services.
• Provide frontline rota management to mobilise the multi-disciplinary team across the borough.

Skills

Adult Social Care experience

Workload allocation/monitoring

Customer engagement in Adult Social C

IT skills across multiple information

Guidance and staff support

Decision making

Autonomy and deadline focus

Education

ECDL or IT qualification

Job description

Walsall Council is seeking an ICS Planner to join the Intermediate Care Service in Walsall. The role sits within a multi-disciplinary team operated jointly with Walsall Healthcare NHS Trust and Walsall Adult Social Care.

You will contribute to a contact centre which records referrals to IC and signposts citizens to services, plus frontline rota management enabling timely mobilization of the team across the borough to meet service targets.