ICS Planner

Walsall Council; Walsall; On-site; GBP 26,000 - 32,000; Full time

Job summary

Walsall Council, in partnership with Walsall Healthcare NHS Trust, is seeking an administrator for the Intermediate Care Service to support frontline customer contact and adult social care pathways. The role involves coordinating referrals, signposting to services, and rota management for the multidisciplinary team across the borough.

You will use multiple information systems, record data accurately, and provide guidance to staff while maintaining high performance.

Qualifications

• Experience in Adult Social Care.
• Ability to allocate and monitor workloads to meet targets.
• Experience engaging with customers in Adult Social Care.

Responsibilities

• Record referrals and signpost citizens to services via a contact centre.
• Deliver frontline rota management to mobilise the multidisciplinary team across the borough.
• Provide guidance and support to staff while maintaining accuracy and performance.

Skills

Adult Social Care experience

Workload allocation

Customer engagement

IT skills across multiple information

Guidance and staff support

Decision making

Time management

IT qualification (ECDL)

Education

ECDL or IT qualification

Tools

IT systems

Job description

An exciting opportunity has arisen to join Intermediate Care Service in Walsall, this is a multi-disciplinary team operated jointly between Walsall Healthcare NHS Trust and Walsall Adult Social Care. Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Contribute to the delivery of an integrated and multi-functional team which delivers the following customer and front facing functions: delivery of a contact centre which appropriately records referrals to IC S and also signposts citizens to services delivered outside the statutory services and with the local community: delivery of customer contact service which enables vulnerable adults to appropriately access IC and other social care assessments and services: frontline rota management service which enables the mobilisation of the multi-disciplinary team across the borough in a timely and effective way.

Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

• Experience of working in an Adult Social Care.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritize workloads.
• ECDL or relevant IT Qualification.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your 'Supporting Information' - reflects your own voice.