ICS Planner - Ref: SS06226

Walsall Council; Walsall; On-site; GBP 33,000 - 36,000; Full time

Job summary

Walsall Council is seeking an ICS Planner to join the Intermediate Care Service in Walsall. The role sits within a multi-disciplinary team operated jointly with Walsall Healthcare NHS Trust and Walsall Adult Social Care.

You will contribute to a contact centre which records referrals to IC and signposts citizens to services, plus frontline rota management enabling timely mobilization of the team across the borough to meet service targets.

Qualifications

• Experience of working in an Adult Social Care.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritize workloads.
• ECDL or relevant IT Qualification.

Responsibilities

• Contribute to the delivery of an integrated and multi-functional team.
• Deliver a contact centre that records referrals to IC and signposts to services.
• Provide frontline rota management to mobilise the multi-disciplinary team across the borough.

Skills

Adult Social Care experience

Workload allocation/monitoring

Customer engagement in Adult Social C

IT skills across multiple information

Guidance and staff support

Decision making

Autonomy and deadline focus

Education

ECDL or IT qualification

Job description

ICS Planner - Ref: SS06226

G6 £32.578-£35.570

An exciting opportunity has arisen to join Intermediate Care Service in Walsall, this is a multi-disciplinary team operated jointly between Walsall Healthcare NHS Trust and Walsall Adult Social Care.

Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Contribute to the delivery of an integrated and multi-functional team which delivers the following customer and front facing functions: delivery of a contact centre which appropriately records referrals to IC and also signposts citizens to services delivered outside the statutory services and with the local community: delivery of customer contact service which enables vulnerable adults to appropriately access IC and other social care assessments and services: frontline rota management service which enables the mobilisation of the multi-disciplinary team across the borough in a timely and effective way.

View: Job Description and Employee Specification

Closing Date: 30th November 2026

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.

Note:Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

The ideal candidate will have:

• Experience of working in an Adult Social Care.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritize workloads.

ECDL or relevant IT Qualification.