ICS Planner

Walsall Council; Blakenhall; On-site; GBP 33,000 - 36,000; Full time

Job summary

Walsall Council is recruiting an ICS Planner to support the Intermediate Care Service in the borough. You will help run a multi-disciplinary front line team, recording referrals to ICS, signposting citizens to statutory and community services, and contributing to a responsive contact centre.

The role includes frontline rota management to mobilise the team quickly and effectively across the borough. You will work under safeguarding and language fluency requirements, with enhanced DBS clearance as

Responsibilities

• Delivery of a contact centre which records referrals to ICS and signposts citizens to services in statutory and community provisions.
• Frontline rota management to mobilise the multidisciplinary team across the borough in a timely and effective way.

Job description

ICS Planner - Ref: SS06226

G6 £32.578-£35.570

An exciting opportunity has arisen to join Intermediate Care Service in Walsall, this is a multi-disciplinary team operated jointly between Walsall Healthcare NHS Trust and Walsall Adult Social Care. Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Contribute to the delivery of an integrated and multi-functional team which delivers the following customer and front facing functions: delivery of a contact centre which appropriately records referrals to ICS and also signposts citizens to services delivered outside the statutory services and with the local community: delivery of customer contact service which enables vulnerable adults to appropriately access ICS and other social care assessments and services: frontline rota management service which enables the mobilisation of the multi-disciplinary team across the borough in a timely and effective way.

View: Job Description and Employee Specification

Closing Date: 30th November 2026

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.

Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.