ICS Planner - Ref: SS06226

Walsall Council; West Midlands; Presencial; GBP 33.000 - 36.000; Tempo integral

Resumo da vaga

Walsall Council is recruiting an ICS Planner to join the Intermediate Care Service in Walsall. Salary on G6 (£32,578–£35,570) reflects role in a joint team between Walsall Healthcare NHS Trust and Walsall Adult Social Care.

The post focuses on coordinating front-line operations and ensuring vulnerable adults access timely social care assessments and services from IC in the borough. Closing Date: 30 November 2026.

Responsabilidades

• Delivery of a contact centre which appropriately records referrals to IC and signposts citizens to services outside statutory services and with the local community.
• Delivery of a customer contact service which enables vulnerable adults to access IC and other social care assessments and services.
• Frontline rota management service enabling mobilisation of the multi-disciplinary team across the borough in a timely and effective way.

Descrição da vaga

ICS Planner - Ref: SS06226

G6 £32.578-£35.570

An exciting opportunity has arisen to join Intermediate Care Service in Walsall, this is a multi-disciplinary team operated jointly between Walsall Healthcare NHS Trust and Walsall Adult Social Care.

Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Contribute to the delivery of an integrated and multi-functional team which delivers the following customer and front facing functions: delivery of a contact centre which appropriately records referrals to IC and also signposts citizens to services delivered outside the statutory services and with the local community: delivery of customer contact service which enables vulnerable adults to appropriately access IC and other social care assessments and services: frontline rota management service which enables the mobilisation of the multi-disciplinary team across the borough in a timely and effective way.

Closing Date: 30th November 2026

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.

Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.