Ice Assistant

Borough of Lambeth; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

A local council in London is seeking an Ice Assistant to ensure the safety of customers on and off the ice. This role involves monitoring for health and safety issues and providing high-quality customer service. The ideal candidate will possess strong communication and social skills, as they will act as the first point of contact for the public. This is a full-time, permanent position with a competitive salary and the opportunity to engage with a vibrant community.

Qualifications

• Must ensure the safety of customers on and off the ice.
• Provide high level customer service and resolve enquiries.

Responsibilities

• Monitor the ice for health and safety issues.
• Act as the first point of contact for customers.

Skills

Strong communication skills

Social skills

Job description

Lambeth Civic Centre, 6 Brixton Hill, London,SW2 1EG, United Kingdom and 1 more

Be the First to Apply

Job Description

Ice Assistant: 2659

SC3: £31,086 pa rising in annual increments to £31,530 pa inc LW.

Permanent and Full Time

About Us:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese‑speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world‑renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

Active Lambeth is the leisure service run by Lambeth Council and operates from 8 locations across the borough. There are four leisure centres with swimming pools, sports halls, an ice rink, outdoor sports facilities and standalone lifestyle and fitness centres, as well as Family Leisure Zones, Karaoke booths, Climbing Walls and treatment rooms.

Active Lambeth offers a range of activities in its leisure centres and providing excellent customer service is integral to ensuring customers get the most out of the wide range of services on offer, ranging from booking a massage to enjoying karaoke or the multi‑sport simulator.

About the Role:

The main purpose of an Ice Assistant is the safety of customers on and off the ice and it is their role to monitor the ice for any health and safety issues that may affect the operation of the ice or the safety of staff and customers. Ice attendants are the first point of contact for customers and will need strong communication and social skills.

The post holder will provide a high level of customer service and take ownership for resolving all enquiries and complaints at the first point of contact as received from the general public.

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on 25 January 2026.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

We actively support applications from Lambeth Care Leavers

Job Info

• Job Identification 2659
• Job Category Leisure and Events
• Posting Date 01/07/2026, 02:45 PM
• Apply Before 01/25/2026, 11:55 PM
• Job Schedule Full time
• Locations Lambeth Civic Centre, 6 Brixton Hill, London,SW2 1EG, United Kingdom; Lambeth Town Hall, Brixton, London, SW2 1RW, United Kingdom