IBUS Controller: Real-Time Transit Operations

Arriva London North Limited; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free travel: TfL Oyster Bus Pass

Employee discounts

Health & wellbeing support

33 days annual leave

Performance bonus scheme

Arriva Village employee discounts

Job summary

Arriva London North Limited is seeking an IBUS Controller for Finsbury Park to manage real-time bus operations in London. You will monitor services, communicate with drivers, and regulate routes to meet performance and reliability targets while handling disruptions and changes efficiently.

The role emphasizes rapid decision-making, situational awareness, and collaboration with the Route Performance Team to maintain high service standards.

Qualifications

• Previous Controller experience.
• Excellent communication skills—clear and professional.
• Strong decision-making ability to assess situations quickly.
• Calmness under pressure in fast-moving environments.
• Situational awareness in a changing transport context.
• Leadership and teamwork to influence others.

Responsibilities

• Communicate with drivers via radio and in person.
• Monitor services using GPS and control technology.
• Regulate services to hit performance targets.
• Respond quickly to disruptions, incidents and changes.
• Ensure compliance with TfL operational standards.

Skills

Controller experience

Communication skills

Decision making

Calm under pressure

Situational awareness

Leadership & teamwork

Job description

Arriva London North Limited is seeking an IBUS Controller for Finsbury Park to manage real-time bus operations in London. You will monitor services, communicate with drivers, and regulate routes to meet performance and reliability targets while handling disruptions and changes efficiently.

The role emphasizes rapid decision-making, situational awareness, and collaboration with the Route Performance Team to maintain high service standards.