Real-Time Bus Service Controller – London Operations

Arriva Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free travel: TfL Oyster Bus Pass

Employee discounts

Health & wellbeing support

Generous annual leave 33 days

Performance bonus scheme

Job summary

Arriva London is recruiting for an IBUS Controller in London to oversee a 24/7 bus service across the TfL network. You’ll monitor services, coordinate with drivers, and make real-time decisions to keep timetables on track.

The role offers full training, ongoing development, and a clear career pathway within the control and operations teams. You’ll join a high‑pace environment where customer service and safety come first.

Qualifications

• Experience as a transport controller or in a fast-paced control room role.
• Clear, confident communication with drivers and teams.
• Ability to assess situations quickly and act decisively.
• Calm under pressure with strong situational awareness.
• Proven leadership and teamwork skills.

Responsibilities

• Coordinate with drivers via radio and in person.
• Monitor services using GPS tracking and control systems.
• Regulate services to meet performance targets and reliability.
• Respond rapidly to disruptions and changing conditions.
• Ensure compliance with TfL standards and procedures.

Skills

Controller experience

Communication skills

Decision making

Situational awareness

Leadership

Job description

Arriva London is recruiting for an IBUS Controller in London to oversee a 24/7 bus service across the TfL network. You’ll monitor services, coordinate with drivers, and make real-time decisions to keep timetables on track.

The role offers full training, ongoing development, and a clear career pathway within the control and operations teams. You’ll join a high‑pace environment where customer service and safety come first.