IBUS Controller

Arriva Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free travel: TfL Oyster Bus Pass

Employee discounts

Health & wellbeing support

Generous annual leave 33 days

Performance bonus scheme

Job summary

Arriva London is recruiting for an IBUS Controller in London to oversee a 24/7 bus service across the TfL network. You’ll monitor services, coordinate with drivers, and make real-time decisions to keep timetables on track.

The role offers full training, ongoing development, and a clear career pathway within the control and operations teams. You’ll join a high‑pace environment where customer service and safety come first.

Qualifications

• Experience as a transport controller or in a fast-paced control room role.
• Clear, confident communication with drivers and teams.
• Ability to assess situations quickly and act decisively.
• Calm under pressure with strong situational awareness.
• Proven leadership and teamwork skills.

Responsibilities

• Coordinate with drivers via radio and in person.
• Monitor services using GPS tracking and control systems.
• Regulate services to meet performance targets and reliability.
• Respond rapidly to disruptions and changing conditions.
• Ensure compliance with TfL standards and procedures.

Skills

Controller experience

Communication skills

Decision making

Situational awareness

Leadership

Job description

Start Your Career in Bus Service Management

Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers.

IBUS Controller – Finsbury Park

Start Your Career in Bus Service Management

Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers.

This is a unique opportunity to step into a critical role at the heart of London’s transport network, with full training, structured development, and clear career progression.

The Role

Bus Service Management is a career like no other. As a Controller, you’ll be at the centre of a 24/7 operation, ensuring bus services run safely, efficiently, and on time across the Transport for London (TfL) network.

You Will

• Communicate with drivers via radio and in person
• Monitor services using GPS tracking systems and control technology
• Regulate services to meet performance and reliability targets
• Respond quickly to disruptions, incidents, and changing conditions
• Ensure compliance with TfL operational standards

You’ll play a key role in keeping London moving—making real-time decisions that impact thousands of passengers every day.

Training & Career Development

We Invest In Your Success From Day One

• 6-8 weeks paid training programme to build your operational knowledge and confidence
• Ongoing mentorship to support your transition into the role
• Clear progression pathway within the control and operations structure

Working Pattern

• 5 days out of 7 on a rolling rota
• Includes evenings, weekends, and shift work

Additional Benefits

• Free travel: TfL Oyster Bus Pass (plus nominee pass after 3 months)
• Employee discounts: Access to Arriva Village
• Health & wellbeing support: Employee Assistance Programme
• Generous annual leave: 33 days including bank holidays (increasing with service)
• Performance bonus scheme

What We’re Looking For

We’re looking for people who thrive under pressure and enjoy solving problems in real time. You’ll need:

• Previous Controller Experience
• Excellent communication skills – clear, confident, and professional
• Strong decision-making ability – able to assess situations quickly and act effectively
• Calmness under pressure – maintaining control in fast-moving or high-stress situations
• Situational awareness – understanding and adapting to a constantly changing environment
• Leadership and teamwork skills – influencing others and building strong working relationships

Why Join Arriva London?

This is more than just a job—it’s a career where you can make a real impact every day. You’ll be part of a highly skilled team, working at the forefront of one of the world’s busiest transport networks.