IBUS Controller

Arriva UK Bus Ltd; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

TfL Oyster Bus Pass

Employee discounts

Health & wellbeing support

33 days annual leave

Performance bonus

Job summary

Arriva London is recruiting for IBUS Controllers to join the Route Performance Team in a fast-paced, 24/7 operating environment. You will help keep London moving by monitoring services and responding to disruptions with real-time decisions.

The role offers full training, ongoing mentorship, and a clear progression path within the control and operations structure, with evenings, weekends, and shift work. We invest in your success from day one: 6-8 weeks paid training, mentorship, and a defined

Qualifications

• Excellent communication skills.
• Strong decision-making ability.
• Calmness under pressure.
• Situational awareness.
• Leadership and teamwork skills.

Responsibilities

• Communicate with drivers via radio and in person.
• Monitor services using GPS tracking systems and control technology.
• Regulate services to meet performance and reliability targets.
• Respond quickly to disruptions, incidents, and changing conditions.
• Ensure compliance with TfL operational standards.

Skills

Excellent communication

Strong decision-making

Calm under pressure

Situational awareness

Leadership & teamwork

Job description

Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers.

This is a unique opportunity to step into a critical role at the heart of London’s transport network, with full training, structured development, and clear career progression.

The Role

Bus Service Management is a career like no other. As a Controller, you’ll be at the centre of a 24/7 operation, ensuring bus services run safely, efficiently, and on time across the Transport for London (TfL) network.

You will:

• Communicate with drivers via radio and in person
• Monitor services using GPS tracking systems and control technology
• Regulate services to meet performance and reliability targets
• Respond quickly to disruptions, incidents, and changing conditions
• Ensure compliance with TfL operational standards

You’ll play a key role in keeping London moving—making real-time decisions that impact thousands of passengers every day.

We invest in your success from day one:

• 6-8 weeks paid training programme to build your operational knowledge and confidence
• Ongoing mentorship to support your transition into the role
• Clear progression pathway within the control and operations structure

Working Pattern:

• 5 days out of 7 on a rolling rota
• Includes evenings, weekends, and shift work

Additional Benefits:

• Free travel: TfL Oyster Bus Pass (plus nominee pass after 3 months)
• Employee discounts: Access to Arriva Village
• Health & wellbeing support: Employee Assistance Programme
• Generous annual leave: 33 days including bank holidays (increasing with service)
• Performance bonus scheme

What We’re Looking For

We’re looking for people who thrive under pressure and enjoy solving problems in real time. You’ll need:

• Excellent communication skills – clear, confident, and professional
• Strong decision-making ability – able to assess situations quickly and act effectively
• Calmness under pressure – maintaining control in fast-moving or high-stress situations
• Situational awareness – understanding and adapting to a constantly changing environment
• Leadership and teamwork skills – influencing others and building strong working relationships

Why Join Arriva London?

This is more than just a job— it’s a career where you can make a real impact every day. You’ll be part of a highly skilled team, working at the forefront of one of the world’s busiest transport networks.