Real-Time Bus Controller – Keep London Moving

Arriva UK Bus Ltd; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

TfL Oyster Bus Pass

Employee discounts

Health & wellbeing support

33 days annual leave

Performance bonus

Job summary

Arriva London is recruiting for IBUS Controllers to join the Route Performance Team in a fast-paced, 24/7 operating environment. You will help keep London moving by monitoring services and responding to disruptions with real-time decisions.

The role offers full training, ongoing mentorship, and a clear progression path within the control and operations structure, with evenings, weekends, and shift work. We invest in your success from day one: 6-8 weeks paid training, mentorship, and a defined

Qualifications

• Excellent communication skills.
• Strong decision-making ability.
• Calmness under pressure.
• Situational awareness.
• Leadership and teamwork skills.

Responsibilities

• Communicate with drivers via radio and in person.
• Monitor services using GPS tracking systems and control technology.
• Regulate services to meet performance and reliability targets.
• Respond quickly to disruptions, incidents, and changing conditions.
• Ensure compliance with TfL operational standards.

Skills

Excellent communication

Strong decision-making

Calm under pressure

Situational awareness

Leadership & teamwork

Job description

Arriva London is recruiting for IBUS Controllers to join the Route Performance Team in a fast-paced, 24/7 operating environment. You will help keep London moving by monitoring services and responding to disruptions with real-time decisions.

The role offers full training, ongoing mentorship, and a clear progression path within the control and operations structure, with evenings, weekends, and shift work. We invest in your success from day one: 6-8 weeks paid training, mentorship, and a defined