IBUS Controller

Arriva London North Limited; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free travel: TfL Oyster Bus Pass

Employee discounts

Health & wellbeing support

33 days annual leave

Performance bonus scheme

Arriva Village employee discounts

Job summary

Arriva London North Limited is seeking an IBUS Controller for Finsbury Park to manage real-time bus operations in London. You will monitor services, communicate with drivers, and regulate routes to meet performance and reliability targets while handling disruptions and changes efficiently.

The role emphasizes rapid decision-making, situational awareness, and collaboration with the Route Performance Team to maintain high service standards.

Qualifications

• Previous Controller experience.
• Excellent communication skills—clear and professional.
• Strong decision-making ability to assess situations quickly.
• Calmness under pressure in fast-moving environments.
• Situational awareness in a changing transport context.
• Leadership and teamwork to influence others.

Responsibilities

• Communicate with drivers via radio and in person.
• Monitor services using GPS and control technology.
• Regulate services to hit performance targets.
• Respond quickly to disruptions, incidents and changes.
• Ensure compliance with TfL operational standards.

Skills

Controller experience

Communication skills

Decision making

Calm under pressure

Situational awareness

Leadership & teamwork

Job description

IBUS Controller – Finsbury Park

Start Your Career in Bus Service Management Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers. This is a unique opportunity to step into a critical role at the heart of London’s transport network, with full training, structured development, and clear career progression.

The Role

You will:

• Communicate with drivers via radio and in person
• Monitor services using GPS tracking systems and control technology
• Regulate services to meet performance and reliability targets
• Respond quickly to disruptions, incidents, and changing conditions
• Ensure compliance with TfL operational standards

You’ll play a key role in keeping London moving—making real-time decisions that impact thousands of passengers every day.

Training & Career Development

We invest in your success from day one: 6-8 weeks paid training programme to build your operational knowledge and confidence Ongoing mentorship to support your transition into the role Clear progression pathway within the control and operations structure Working Pattern: 5 days out of 7 on a rolling rota Includes evenings, weekends, and shift work

Additional Benefits

• Free travel: TfL Oyster Bus Pass (plus nominee pass after 3 months)
• Employee discounts: Access to Arriva Village
• Health & wellbeing support: Employee Assistance Programme
• Generous annual leave: 33 days including bank holidays (increasing with service)
• Performance bonus scheme

What We’re Looking For

We’re looking for people who thrive under pressure and enjoy solving problems in real time.

• Previous Controller Experience
• Excellent communication skills – clear, confident, and professional
• Strong decision-making ability – able to assess situations quickly and act effectively
• Calmness under pressure – maintaining control in fast-moving or high-stress situations
• Situational awareness – understanding and adapting to a constantly changing environment
• Leadership and teamwork skills – influencing others and building strong working relationships

Why Join Arriva London?

This is more than just a job—it’s a career where you can make a real impact every day. You’ll be part of a highly skilled team, working at the forefront of one of the world’s busiest transport networks.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.

The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!!

Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!