Hybrid Customer Service Advisor (Sales & Support)

Confidential; Bradford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid work after probation

Training program

Permanent contract

Bonus up to £300/mo

Job summary

Confidential is seeking a friendly Customer Service Advisor in Bradford to handle inbound and outbound calls, helping customers with warranties and related products while spotting sales opportunities. The role is office-based initially with the potential to work from home on Mondays and Fridays after probation.

You will maintain records, work toward individual and team targets, and ensure GDPR/Consumer Duty compliance. A DBS and credit check are required, with Maths and English GCSEs essential.

Qualifications

• Maths and English GCSEs are essential.
• Excellent communication and listening skills.
• Friendly, professional telephone manner.
• Ability to work toward targets while delivering quality service.
• Strong attention to detail and compliance with policies.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide clear, friendly and professional service.
• Identify customer needs and promote suitable products.
• Achieve sales and performance targets.
• Maintain accurate records and follow procedures.
• Comply with GDPR, Consumer Duty and regulatory requirements.
• Attend training, coaching and team meetings.
• Complete mandatory training and CPD requirements.

Skills

Excellent communication

Active listening

Telephone manner

Customer service

Attention to detail

Compliance awareness

Education

Maths GCSE

English GCSE

Job description

Confidential is seeking a friendly Customer Service Advisor in Bradford to handle inbound and outbound calls, helping customers with warranties and related products while spotting sales opportunities. The role is office-based initially with the potential to work from home on Mondays and Fridays after probation.

You will maintain records, work toward individual and team targets, and ensure GDPR/Consumer Duty compliance. A DBS and credit check are required, with Maths and English GCSEs essential.