Hybrid Technical Support Advisor – Brand Champion

CPM Limited; Stokenchurch; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Performance bonus up to £1,000

Hybrid working

Holiday package – 22 to 31 days

Discounts via Perks at Work

Peppy health support

Guinness Accreditation Programme

DIGICARE+ app

Enhanced maternity/paternity leave

Job summary

CPM Limited in Stokenchurch is hiring a Customer Support & Technical Advisor to join our phone team supporting one of the world’s iconic brands. This hybrid role offers 3 days in the office and 2 days at home, with a base salary of £25,235 plus a bonus of up to £1,000 per year.

You’ll be the first point of contact, delivering excellent service, diagnosing technical issues remotely, and collaborating with engineers to grow your technical knowledge.

Qualifications

• Aged 18 or over.
• Fluent spoken and written English.
• Excellent communication and listening skills.
• Strong customer service focus.
• Good organisational skills and attention to detail.

Responsibilities

• Deliver outstanding customer service across phone, email, and SMS channels.
• Manage a variety of customer enquiries, from general support requests to more complex technical issues.
• Troubleshoot faults remotely and identify effective solutions.
• Collaborate with field-based and office-based engineers to increase your technical expertise.
• Participate in regular training and development opportunities.
• Build knowledge of industry trends, technologies, and best practices.
• Ensure every customer interaction is handled professionally, empathetically, and efficiently.

Skills

Fluent English

Communication skills

Customer service

Problem-solving

Organisational skills

Team collaboration

Job description

CPM Limited in Stokenchurch is hiring a Customer Support & Technical Advisor to join our phone team supporting one of the world’s iconic brands. This hybrid role offers 3 days in the office and 2 days at home, with a base salary of £25,235 plus a bonus of up to £1,000 per year.

You’ll be the first point of contact, delivering excellent service, diagnosing technical issues remotely, and collaborating with engineers to grow your technical knowledge.