Customer Support Advisor - 1 day office (Must be based in Kent)

Huntress; Chatham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Skill development

Impactful work

Supportive team

Job summary

Huntress is seeking a Customer Service & Technical Support Advisor in Kent. You will be the first point of contact for customers, addressing technical queries and ensuring a great experience.

The role involves hybrid work with one day per week in the Chatham office, and rest of the week from home, handling phone, email and chat inquiries. You’ll explain technical information clearly, troubleshoot issues, guide customers on products and features, and escalate complex problems when necessary.

Qualifications

• Experience in customer service or technical support.
• Confident using computers, systems and technology.
• Enjoys problem-solving and finding solutions.
• Ability to explain technical information in simple terms.
• Excellent communication skills and patient, helpful approach.
• Comfortable learning new systems and working in a team.

Responsibilities

• Handle customer enquiries by phone, email or chat.
• Guide customers through technical issues with clear explanations.
• Troubleshoot problems and provide solutions.
• Provide guidance on products, services and technical features.
• Log customer interactions and update internal systems.
• Escalate complex issues when needed.
• Deliver friendly, patient and professional service.

Skills

Customer service

Technical support

Communication skills

Problem solving

Team collaboration

Tech aptitude

Tools

CRM software

Job description

Customer Service Support Advisor - 1 day office (Must be based in Kent)

Location: Chatham, Kent (1 day per week in the office, home working the rest of the week)

Are you a natural problem-solver who enjoys helping people? Do you have a passion for technology and enjoy talking customers through solutions?

We're looking for a Customer Service & Technical Support Advisor to join a friendly team, providing support to customers who need help with technical queries. Think of the kind of support you receive from Apple, where excellent customer service and making technology easy to understand are at the heart of everything.

The Role

You’ll be the first point of contact for customers, helping them resolve technical issues, answering questions and ensuring they receive a great customer experience.

• Handling customer enquiries by phone, email or online chat.
• Talking customers through technical issues and helping them find solutions.
• Troubleshooting problems and explaining solutions in a clear, straightforward way.
• Providing guidance on products, services and technical features.
• Logging customer interactions and updating internal systems.
• Escalating more complex issues when necessary.
• Delivering friendly, patient and professional customer service at all times.

About You

• Has experience in customer service, technical support or a similar customer-facing role.
• Is confident using computers, systems and technology.
• Enjoys problem-solving and finding solutions.
• Can explain technical information in simple terms.
• Has excellent communication skills and a patient, helpful approach.
• Is comfortable learning new systems and working as part of a team.

You don't necessarily need a formal IT qualification. A positive attitude, a willingness to learn and a genuine interest in helping people are just as important.

What's on Offer?

• Hybrid working, with just one day per week in the Chatham office.
• The opportunity to develop your technical support skills.
• A varied role where you can make a real difference to customers.
• A supportive team environment.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.